Rustic Spring Cake

While the cake that I had chosen was tasty, I was disappointed with the service provided especially when it is from a branded bakery. I have chosen the delivery timeframe for the cake to be delivered between 10am and 6pm. I believe that given the brand for Baker’s brew, the company would provide excellence service especially when their email indicated that they are committed to provide smoothly and TIMELY delivery. However to my disappointment, the cake was only delivered by 6.28pm. During the time frame, I tried to contact Baker’s Brew but to no avail. I tried to contact the outlet (Sembawang) but to no avail as well. Which I had to call another outlet and only get directed to the team. I was informed that the driver was new and was delayed by traffic - to me, safety is of utmost priority. Anyway, when the cake was finally arrived, I was taken aback that no apology was made. Instead, I was greeted with terrible attitude and tone by the driver. I was later on told that the driver was lacking in some ways and should not be used an excuse for his poor attitude. Baker’s brew promised to get back to me with more information after investigation, but it has been two days and I’ve yet to hear from them. Really disappointed by their service.

We love everything about the Rustic Spring Cake! We were able to feed 80 pax with the size of a 10". We chose chocolate flavour as the filling and was surprised with how firm and moist it was and the chocolate itself had the perfect amount of sweetness and it was not too sweet for us. The macarons were also amazing and it was also not too sweet. We will definitely be ordering again :) Thank you Bakers Brew!